Product Support Engineer

You should have a Bachelor's degree in Computer Science or equivalent practical experience along with experience in architecting, developing, or maintaining secure cloud solutions. It is crucial to have a background in network security, data security, and regulatory compliance frameworks. Experience in managing internal or external customer-facing projects with cross-functional teams is also required. It would be preferred if you have experience in Cloud Security within customer-facing roles, securing Google Cloud or other cloud environments, security architecture or security engineering, and implementing security requirements such as FedRAMP, PCI, or HIPAA in a cloud environment. Understanding attacks and mitigation methods in areas such as network protocols, web application security, authentication and access control, security monitoring, incident response, and more is highly valued. As a Security Consultant in the Google Cloud Consulting Professional Services team, you will play a crucial role in guiding customers through their cloud journey. You will provide technical guidance on adopting Google Cloud Platform (GCP) services, ensuring secure foundational cloud implementations, automated provisioning of infrastructure and applications, and cloud-ready application architectures. Collaborating with Product Management and Engineering, you will drive excellence in Google Cloud products and features, ensuring the best customer experience in migrating, building, modernizing, and maintaining applications on GCP. Your responsibilities will include prioritizing and delivering exceptional customer service, troubleshooting and resolving issues directly with Google's advertisers, Sales teams, agencies, and partners. You will use your deep product expertise to solve complex technical issues, analyze data, generate insights, and create action plans to address customer issues at the root cause. Working closely with Sales and other cross-functional teams, you will continuously improve the customer journey, resolve complex issues, and provide insights to support product and process improvements. Additionally, you will develop, maintain, and deliver knowledge management resources and training programs to enhance customer support agent competency.,