Product Support Engineer

Job Description

About the Role Brinqa is looking for a Product Support Engineer to be part of a dynamic and fast moving customer support team to deliver quality resolutions to our customers. By working directly with our customers, our Product Support Engineers own all technical concerns regarding their deployments and will provide experienced support and troubleshooting skills to resolve complex technical issues, and proactively address any challenges that impact broader adoption of our products. We are looking for individuals who shine with little direction and move forward relying on their own knowledge and expertise as well as fellow team members. If you are looking to build your career with an exceptional team, be part of building something great, and making an impact, you may have found it here at Brinqa! WHAT YOU WILL DO You will work directly with our customers to own all technical concerns regarding their deployments and will provide experienced support and troubleshooting skills to resolve complex technical issues, and proactively address any challenges that impact broader adoption of Brinqa products. You will own and resolve issues with a high sense of urgency and professionalism. You will perform in-depth troubleshooting, be familiar with the customer environments ,and provide root cause analysis reports. You will be a problem solver. Demonstrated success as a highly creative, curious technologist and problem solver Multi-Tasker. Demonstrated ability to multitask, handle frequent interruptions, and prioritize a high volume workload with a high sense of urgency and accuracy. By handling high priority tickets, you will hop on calls right away with customers to identify root causes or establish immediate steps and communicate towards addressing the issues. Coordinating with internal teams as needed, identify issues and establish next steps to address the customer issues. You will prioritize high-profile and escalated cases and follow through to resolution. For optimal execution per Brinqa platform versions, you will write groovy/core java based script per customer requirements or re-write existing code. You will maintain excellent relationships with customers while maintaining impeccable case hygiene and customer related files and records. You will suggest and implement improvements to internal processes and tools. WHAT YOU'LL NEED Highly Technical. 4+ years of experience with Java, Security and networking. JSON experience is a plus..Working knowledge of Linux and Linux command-line. 3+ years of technical understanding and working knowledge of databases - SQL or Neo4j Basic understanding of 3-tier architecture. Good listening skills coupled with good written and verbal communication skills. Teamwork and collaboration skills. AND IDEALLY Experience working with Groovy and Grails Experience in Security and networking domain Knowledge of NoSQL databases, specifically Neo4j Familiarity with application deployment and AWS Software: Nginx, Apache Tomcat, IntelliJ IDEA, JIRA