Product Specialist

Responsible to act as a bridge between the hospital’s clinical offerings and patients, caregivers, and allaince partners.

Individual will focus on explaining medical services

1. educating stakeholders, and supporting patient decision-making through personalized communication. She will play a key role in strengthening trust, improving conversion, and supporting sales initiatives. Present and explain the hospital’s clinical programs, including screening, diagnosis, treatment, and rehabilitation for cancers; serve as a knowledge resource for sales teams, patients, caregivers, and referral doctors; and assist in developing product brochures, presentations, and pitch documents.
2. Work closely with patient experience and counselling teams to guide patients through their cancer care journey, support patients and families with treatment options, insurance/TPA processes, and hospital facilities, and build empathetic communication to enhance patient retention and satisfaction.
3. Assist the sales team in converting leads by providing accurate details and clearing patient doubts, conduct one-on-one or group sessions during hospital visits, camps, webinars, and referral doctor meets, and follow up with patients who have shown interest but not yet started treatment.
4. Work with clinical departments to stay updated on new services and technologies, train field sales and outreach staff on clinical aspects for consistent messaging, and liaise with digital and content teams to ensure medically accurate information is shared across spectrum.
5. Participate in community education programs, webinars, and awareness camps , and engage in content planning for social media, blogs, and educational videos on cancer care.