Product Solutions Manager

Product Solutions Manager

You’ll play a critical role in shaping our product offerings and ensuring they meet customer needs throughout their lifecycle, stay in touch with our strategic customers making sure we understand them and consistently deliver value through our products as well as push new business and support ongoing pre-sale activities (discovery, RFP/RFI/RFQ, proposals).

You’ll collaborate closely with sales teams as well as with corporate, R&D and support functions.

Key Responsibilities

Customer Engagement & Discovery

• Lead customer workshops

  to capture needs, constraints, operational context, and success criteria.

• Gather and document customer requirements

  , translating them into clear, actionable product and technical specifications.

• Showcase product capabilities

  and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities

Solution Design & Proposal Support

• Support proposal development

  in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.

• Translate customer insights into actionable product requirements

  that inform development planning and roadmap decisions.
• Actively participate in Agile ceremonies such as

  sprint planning, backlog grooming, and refinement sessions

  , ensuring customer needs are accurately represented and prioritized.
• Contribute to

  project delivery planning

  , working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.

Issue Management & Continuous Improvement

• Review and assess Change Requests (CRs)

  for feasibility, impact, and alignment with the product roadmap.

• Help prioritize customer requests

  in partnership with Product Management and R&D, balancing customer value with delivery capacity.

• Support the development team

  with issue root cause analysis to ensure timely resolution and maintain product quality.

Product Expertise & Cross-Team Collaboration

• Maintain deep product knowledge

  , staying current with capabilities, roadmap developments, and technical architecture.
• You should have the most comprehensive knowledge regarding how to use the product, as you would need to be capable of delivering operational and methodology training for the customers

• Collaborate across teams

  — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Qualifications & Experience

• Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise – MUST
• Hands-on experience in

  SIGINT

  collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
• Proven experience in

  customer-facing solution roles

  such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
• Ability to translate

  technical concepts into business value

  and vice versa.
• Experience working with Agile teams, participating in sprint planning, and backlog grooming – advantage
• Experience in training & documentation creation or as a technical instructor – nice to have
• Bachelor’s degree in computer science, Engineering, or a related field.
• Excellent

  English

  skills

Key Attributes

• Customer-centric mindset with a passion for delivering value.
• Strategic thinker who can also execute tactically.
• Adaptable and comfortable in dynamic, fast-changing environments.
• Skilled at building trust and credibility with diverse stakeholders.
• Strong analytical and problem-solving abilities.

Travel Requirements

Willingness to travel to client locations as needed –up to 30% of time