Product Operations Intern

Intern – Product Operations

Position Overview:

Product Operations Intern

About the Role

data analysis, process improvement, and cross-functional collaboration

Key Responsibilities:

• Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
• Document customer feedback and product issues for the Product team.
• Help develop and optimize processes for sharing customer insights with Product.
• Assist in organizing and documenting product updates for Customer Support.
• Support creation of internal knowledge base articles on new features and product changes.
• Represent the

  voice of the customer

  in cross-functional meetings.
• Track and measure the impact of product changes on support ticket volume and customer satisfaction.

Required Qualifications:

• Currently pursuing a Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• Strong analytical skills with great attention to detail.
• Excellent written and verbal communication skills.
• Ability to simplify complex information into clear, actionable insights.
• Basic understanding of product development and customer support workflows.
• Strong organizational skills with the ability to manage multiple priorities.

Good to Have:

• Previous internship or experience in customer support, product management, or operations.
• Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).
• Basic SQL knowledge.
• Experience with project management tools (e.g., Jira, Asana).

What We Offer:

• Hands-on experience in product operations and customer experience.
• Mentorship from experienced Product and Customer Support professionals.
• Exposure to real-world product development processes.
• Opportunity to impact product decisions through

  data-driven insights

  .
• Collaborative, cross-functional work environment.
• Structured internship program with clear learning objectives.
• Competitive compensation.

Duration:

3 months, On site.

Location:

Unacademy Head Office, Domlur, Bangalore, India.