Job
Description
In this role, you will collaborate closely with top-tier product professionals, including developers, data scientists, product designers, and content creators, to build, launch, and refine a cutting-edge support platform that delivers exceptional end-to-end experiences for our members. This is a rare opportunity to shape the future of support in a high-growth environment, making a tangible impact on our global operations About the role Assessing opportunities and driving innovation by analysing user behaviour, leveraging data-driven insights, and validating hypotheses to continuously enhance our support platform Leading the implementation of mandatory regulatory and compliance standards, seamlessly integrating them into our product roadmap Managing the delivery of new features and requirements from other teams to elevate the member experience Working with our Operation teams to manage the requirements and expectations with our internal and external partners. Acting as the go-to person for your subject matter, building knowledge on industry developments, competitive position and regulatory changes Being the go-to authority on industry trends, competitive landscapes, and regulatory shifts, sharing insights and building expertise within our product community What we are looking for You bring at least 3+ years of product management experience, with a strong focus on the Customer Support vertical You have domain knowledge preferably in fintech / financial services or some other related field You possess deep knowledge of the support landscape, including key players, emerging trends, and CRM systems (familiarity with Looker is a plus) You have a track record of working seamlessly with cross-functional teams to drive successful product launches, continuous improvements, and sustainable growth You have a passion for solving members and agents pain points, coupled with your ability to apply product design thinking which sets you apart You can demonstrate analytical rigour, an innovative and creative mindset, and an obsession with product excellence You excel at managing stakeholders, effectively communicating decisions, plans, and progress, and navigating challenges with confidence You thrive in a fast-paced environment where priorities shift, and processes may need to be built from the ground up What you ll get in return: Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or LD activities Stock Options
