cKYX Member Interactions Analyst

Job Description

Making outbound calls to customers and collecting required information Using chat, phone and email to ensure proper communication Refining and performing diligence on the shared information by the members and passing them on to the appropriate teams to complete account reviews (Period and Event Driven Reviews) Juggling priorities to ensure that members get outstanding support experience meaning time is of the essence and detailed product knowledge is vital. Staying up to date on the general topics supported by the Member support team Helping members understand what is required from them and keeping them up to date throughout various stages of review process Exploring data and aiding with reporting in order to track the performance of products and services. Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks. You ll be a great fit if: You have excellent communication skills and a positive goal-oriented attitude You have C1 level of spoken English You have at least an 1.5 years of experience working in International customer support on inbound or outbound phone line You are comfortable with working flexible work hours You are comfortable using industry tools like Kustomer, GSuite, and Jira You are confident talking with our customers and walking them through difficult situations You are always on the lookout for recurring issues and help create new workflows to solve them You have really strong organisational skills. Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience Experience with KYC is a plus WHAT YOULL GET IN RETURN: Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities