Product Manager Associate- Unnati Product

Job Summary:

Broad Roles and Responsibilities:

Product Development & Strategy:

• Define and execute the product roadmap for unsecured business loans in alignment with customer needs and company goals


• Conduct market research, analyse industry trends, and track regulatory changes to guide product development and policy updates.


• Collaborate with risk, compliance, and legal teams to ensure regulatory and policy alignment.

Capacity Building & Process Improvement:

• Drive capacity building across key functions such as branch business operations, credit assessment, system processes, documentation, and product through continuous training and engagement.


• Conduct regular training sessions to strengthen the product knowledge of field employees and support them in effectively selling the product.

System Development & Process Improvement:

• Collaborate with the IT department and other stakeholders to develop, upgrade, and roll out product features and system developments for comprehensive loan operations.


• Identify weak areas or compliance issues in branches/processes and take corrective measures by engaging relevant stakeholders.


• Identify gaps and bottlenecks in existing workflows; propose scalable solutions.


• Work on improving turnaround time, reducing defaults, and improving customer satisfaction.


• Design customer-centric solutions that offer ease of application, approval, and disbursement.

Data Analytics & Reporting:

• Track and analyse industry data points such as business trends, process improvements market trends, competitor products/processes, and regulatory changes relevant to the product.


• Work on pricing strategies, credit assessments, and risk frameworks in coordination with relevant stakeholders.


• Prepare reports and presentations to communicate business status, findings, progress, and recommendations to senior management.

Cross-functional Coordination:

• Work closely with business, operations, compliance, risk, and other departments to ensure the product s alignment with company goals.


• Assist and support the Product Head in product rollout and other strategic initiatives.


• Monitor and manage the product expansion plan, ensuring timely product launches in various branches by coordinating with respective departments.

Business Expansion & Support:

• Provide ongoing support and guidance to branches, including regular visits, to ensure smooth business operations.

Background:

• 5-8 years of experience in Product & Process Engineering within unsecured business loan segment.


• Strategic thinking and problem-solving.


• Customer empathy and service orientation.


• Data-driven decision-making.


• Strong understanding of Unsecured business loan product processes, policies, and regulatory norms.


• Project management and execution.


• Tech-savvy, with proficiency in MS Office.


• Excellent communication and presentation skills.


• Strong market research and analytical abilities.


• Ability to work effectively with diverse, multi-disciplinary teams.