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Product Support Representative II

Product Support Representative II

FIS

5 - 7 years

5 - 8 Lacs

pune

Posted:17 hours ago| Platform:

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Skills Required

finance ticketing financial analysis financial services time management fintech servicenow banking saas maintenance troubleshooting product development time management skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Product Support Representative

The world of finance moves fast. At FIS, were faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, wed like to know: Are you FIS?
About the team:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What you will be doing:

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What You Bring:

5-7 years experience of working on Product Support
Familiarity with SaaS platforms and ability to learn new tools quickly.
Basic understanding of IT troubleshooting and ticketing systems (e.g., ServiceNow).
Prior banking experience preferred

What you will need:

Strong analytical, organizational and time management skills The ability to work independently You are an excellent communicator and strong problem-solver Knowledge of FIS products a plus Added bonus if you have:

Knowledge of FIS products and services
Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community

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FIS

Financial Services

Jacksonville

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Product Support Representative II