Job
Description
Level AI is an Enterprise SaaS startup founded in 2019, with a vision to build AI tools that augment, not replace, humans, focusing initially on contact centers. The company is headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets through its AI-native platform that leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. By offering actionable intelligence, Level AI enables organizations to enhance customer experience and drive growth, positioning itself as an adaptive and forward-thinking solution in the industry. **Key Responsibilities:** - Leverage your product and technology domain expertise to deepen understanding of users and industry landscape - Influence product vision and strategy, aligning work with long-term goals and objectives - Lead customer research initiatives to identify user needs, pain points, and innovation opportunities - Translate research findings into actionable insights and design solutions addressing user needs and business objectives - Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts to stakeholders - Collaborate with product managers, engineers, and stakeholders to ensure design feasibility and implementation - Iterate designs based on stakeholder feedback and usability testing results - Contribute to the development and maintenance of design systems for consistency across products and platforms **Qualifications Required:** - 2+ years of SaaS Experience - Bachelor's degree in Design, HCI, or related field preferred - Proficiency in design tools like Figma, Sketch, or Adobe XD (Figma as primary tool) - Knowledge of design principles, methodologies, and industry trends - Excellent communication and collaboration skills to articulate design rationale and influence product decisions - Passion for creating exceptional user experiences and driving product innovation - Curiosity with a bias for action, comfortable in dynamic startup environments Level AI is looking for individuals who have hands-on experience with AI productivity tools and familiarity with customer experience and contact center operations to stand out in the role. Level AI is an Enterprise SaaS startup founded in 2019, with a vision to build AI tools that augment, not replace, humans, focusing initially on contact centers. The company is headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets through its AI-native platform that leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. By offering actionable intelligence, Level AI enables organizations to enhance customer experience and drive growth, positioning itself as an adaptive and forward-thinking solution in the industry. **Key Responsibilities:** - Leverage your product and technology domain expertise to deepen understanding of users and industry landscape - Influence product vision and strategy, aligning work with long-term goals and objectives - Lead customer research initiatives to identify user needs, pain points, and innovation opportunities - Translate research findings into actionable insights and design solutions addressing user needs and business objectives - Create high-fidelity prototypes, design specifications, and documentation to communicate design concepts to stakeholders - Collaborate with product managers, engineers, and stakeholders to ensure design feasibility and implementation - Iterate designs based on stakeholder feedback and usability testing results - Contribute to the development and maintenance of design systems for consistency across products and platforms **Qualifications Required:** - 2+ years of SaaS Experience - Bachelor's degree in Design, HCI, or related field preferred - Proficiency in design tools like Figma, Sketch, or Adobe XD (Figma as primary tool) - Knowledge of design principles, methodologies, and industry trends - Excellent communication and collaboration skills to articulate design rationale and influence product decisions - Passion for creating exceptional user experiences and driving product innovation - Curiosity with a bias for action, comfortable in dynamic startup environments Level AI is looking for individuals who have hands-on experience with AI productivity tools and familiarity with customer experience and contact center operations to stand out in the role.
