Posted:1 day ago|
Platform:
Work from Office
Full Time
The Group:
The Information Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, and service teams collaborate with our Client Solutions group to help provide clients with relevant products and bundled solutions.
Role of Client Services Representative:
In this role, you will join a group of personable, dynamic, and technology-savvy individuals that interact with Morningstar customers. You will expand your knowledge of Morningstar products and data, while playing an essential role in our mission of putting investors first. We offer a competitive compensation package, great vertical and lateral growth opportunities for employees who are willing to learn and consistently display exemplary levels of performance. This position is based in our Mumbai office.
Responsibilities for Client Services Representative:
Manage inbound client calls in addition to emails of clients from USA and Canada
Provide live assistance to customers for troubleshooting any technical issues with Morningstar software Learn and develop expertise in our data, products and services to assist clients.
Stay current on recently released software enhancements.
Provide customer feedback to our product management teams.
Proactively educate customers on beneficial features of Morningstar products
Requirements for Client Services Representative:
Male candidates only owing to US shifts only / shifts commences at 7:30 pm India time
A bachelor’s degree (non-technical only) is preferred – technical graduates need not apply
An interest in the investment industry Excellent written and spoken language skills with a neutral accent
Analytical skills
Proficiency with Windows-based applications
Flexibility, patience and positive attitude to assist clients
Previous experience in a customer service or international call centers would be preferred Exceptional candidates without relevant prior experience may be consideredMorningstar is an equal opportunity employer.
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