Product Analyst

Job Description

About the job : You work on our support team and spend about half of your time working in the support queue. You work cross-functionally with our product, engineering, and design teams to decide which problems we solve for our customers/Internal users and how we prioritize them. You develop reports on common, impactful trends within the support organization to share with cross-functional teams and illustrate issues and priorities You conduct customer research, testing, and product discovery to understand the needs behind your customers' asks. Key Responsibilities : Gather and analyse data from various sources to extract actionable insights. Use statistical techniques and data visualization to interpret trends and patterns. Identify opportunities for product improvements based on data analysis. Product Performance Evaluation Monitor key product metrics and performance indicators. Conduct regular evaluations to assess product performance against goals and benchmarks. Identify areas of improvement and recommend strategies for optimization. Market Research Conduct market research to understand industry trends, customer needs, and competitive landscape. Analyse market data and customer feedback to identify market opportunities. Provide insights on target market segments and potential customer segments. User Experience Enhancement Collaborate with UX/UI designers to improve the user experience of the product. Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction. Recommend enhancements and features to improve user experience. Requirement Gathering Collaborate with stakeholders to gather and document product requirements. Conduct interviews, workshops, and surveys to understand user and business needs. Translate requirements into clear and actionable user stories or product specifications. Skills and qualifications : Here are a few items you might include in a product support analyst listing: SQL and Database Knowledge: Proficiency in SQL to extract and analyse data from databases. Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed. Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering. Previous software and web development experience Structured Problem Solving Techniques