Product Activation & Enablement

• Associate Implementation Engineer (ATE):

  1 2 years



• Implementation Engineer (SoE):

  2 4 years



• Sr. Implementation Engineer (SSoE):

  4 10 years

At Gray Matrix, Implementation Engineers don t just install and leave. They understand the product, solve in the real world, and walk the client through success.

We re looking for solution-minded people who can own the moment between it works on our end and it s now live for you. This is where tech meets empathy, precision meets handholding, and execution becomes experience.

• Strong understanding of how web/mobile products work frontend, backend, APIs, integrations


• Comfort in setting up systems, configuring environments, and working with technical documentation


• Great communication skills to explain functionality, workflows, and handhold clients on usage


• Ability to troubleshoot real-world scenarios with calm and clarity


• Ownership of documentation, feedback collection, and internal handovers

• Experience working in B2B/SaaS implementation or pre-sales


• Familiarity with tools like Postman, Jira, CRM, Notion, Excel, and logs


• Ability to conduct client training, shadow sessions, and solution walkthroughs


• Prior experience working directly with support or engineering teams

Tell us when you helped someone go live, fixed an issue no one else caught, or made a complex solution feel simple.

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We ll talk about tricky setups, client queries, feedback loops, and live implementations.

We ll simulate a client onboarding, a troubleshooting scenario, or a walkthrough to see your clarity in action.

We talk growth toward tech consulting, product understanding, or implementation strategy.

• Own the bridge between tech and business


• Be the face of value delivery, not just code pushers


• Build strong cross-functional muscle across product, sales, support, and engineering


• Clear path: ATE SoE SSoE Implementation Lead / Solution Architect

Please apply only if you re excited to step into the real world of product, people, and performance.