Product Activation & Enablement

The Implementation Team at Gray Matrix is looking to fill multiple positions in Mumbai with experienced individuals ranging from 1 to 10 years. As an Associate Implementation Engineer (ATE), Implementation Engineer (SoE), or Sr. Implementation Engineer (SSoE), you will play a crucial role in ensuring successful product implementation for our clients. In this role, you will not only be responsible for installing the product but also for understanding its functionality and guiding the client towards successful adoption. We are seeking individuals who are not just technically proficient but also possess a solution-oriented mindset, combining technical expertise with empathy and effective communication skills. Ideal candidates will have a strong grasp of web and mobile product functionalities, including frontend, backend, APIs, and integrations. You should feel comfortable setting up systems, configuring environments, and working with technical documentation. Excellent communication skills are essential for explaining product features, workflows, and assisting clients in product usage. The ability to troubleshoot real-world scenarios calmly and efficiently is also crucial, along with a focus on documentation, feedback collection, and seamless internal communication. Candidates with experience in B2B/SaaS implementation or pre-sales will be preferred. Familiarity with tools such as Postman, Jira, CRM, Notion, Excel, and logs is a bonus. Additionally, the ability to conduct client training sessions, shadowing, and solution walkthroughs, as well as prior experience working directly with support or engineering teams, will be advantageous. Our hiring process involves multiple stages, including story submission, a coffee and scenario conversation, a live challenge to test your problem-solving skills, and a leadership round to discuss your growth trajectory within the organization. Joining our team offers the opportunity to bridge the gap between technology and business, becoming the face of value delivery rather than just a code pusher. You will develop a strong cross-functional skill set across product, sales, support, and engineering, with a clear growth path from ATE to SoE to SSoE and potentially into leadership roles as an Implementation Lead or Solution Architect. If you are excited about working in a dynamic environment where you can make a real impact on product implementation, client satisfaction, and overall performance, we encourage you to apply and take the next step in your career with Gray Matrix.,