Proctor - Interview as a Service

Job Summary:

Proctor Lead

Key Responsibilities:

• Managing proctors team

Provide guidance & support to the team members on process.

Resolving problems at all the stages of the process.

Managing the proctors slots efficiently (Daily, Weekly & Monthly).

Managing working hours of the team effectively (Weekday & Weekends).

Maintaining good environment within the team.

Mentoring new proctors in the team.

Monitoring performance of team members

• Stakeholder management (Practice, TA & Product Team)

Communicating with stakeholders on process changes or improvements.

Resolve process related issues & suggest enhancements or improvements.

Maintain strong relationship with stakeholders.

Presenting the progress reports.

• Metrics & reports

Monitoring employee attendance, including clock-in/clock-out times, breaks, and absences.

Provide up-to-the-minute views of key metrics.

Creating, analysing & presenting real time dashboards (Daily, Weekly, Monthly, Quarterly, Half yearly & Yearly) to the stakeholders

• Collect and review reports from proctors on candidate behavior, technical issues, or violations.
  • Ensure all incidents are logged accurately and escalated if necessary. • Maintain confidentiality and professionalism in handling sensitive information.

• Compliance and Quality Control

  • Ensure all interviews comply with organizational standards, privacy policies, and legal requirements. • Conduct periodic audits of sessions and proctor performance.

• Capacity Planning and Execution Reporting

  • Daily / Monthly Session Reports covering Candidate Information, Candidate verification, session details & duration, observations and incidents. • Daily / Monthly Proctor Productivity and Quality Report.

• Flexible to work as a per Org demand

Requirements:

• Bachelor’s degree or pursuing a degree in any field
• Good verbal and written communication skills.
• Good experience in handling a team of 10 to 20 members
• Good experience in Microsoft Excel & Power BI
• Comfortable with remote tools like Microsoft Teams, Google Meet, and screen monitoring software.
• Ability to multitask and remain alert for long durations.
• High integrity and strong sense of responsibility.
• Previous experience in BPO Process as process lead or exam proctor lead

Preferred Skills:

• Familiarity with applicant tracking systems (ATS) or IaaS platforms.
• Customer service mindset.

Work Schedule:

• Flexible shifts depending on interview schedules (including weekends).
• Must be available during peak interview hours (IST/EST depending on client location).

saikrishna.d@mytechglobal.in