10.0 - 15.0 years

10 - 15 Lacs

Hyderabad

Work from Office

Job Summary: We are looking for a detail-oriented and professional Proctor Lead to support our Interview as a Service (IaaS) operations. The Proctor will be responsible for monitoring proctors team, managing stakeholders, Generating & analysing reports, good problem solver, managing slots of team members, process improvements, preventing malpractice. Key Responsibilities: Managing proctors team Provide guidance & support to the team members on process. Resolving problems at all the stages of the process. Managing the proctors slots efficiently (Daily, Weekly & Monthly). Managing working hours of the team effectively (Weekday & Weekends). Maintaining good environment within the team. Mentoring new proctors in the team. Monitoring performance of team members Stakeholder management (Practice, TA & Product Team) Communicating with stakeholders on process changes or improvements. Resolve process related issues & suggest enhancements or improvements. Maintain strong relationship with stakeholders. Presenting the progress reports. Metrics & reports Monitoring employee attendance, including clock-in/clock-out times, breaks, and absences. Provide up-to-the-minute views of key metrics. Creating, analysing & presenting real time dashboards (Daily, Weekly, Monthly, Quarterly, Half yearly & Yearly) to the stakeholders Collect and review reports from proctors on candidate behavior, technical issues, or violations. • Ensure all incidents are logged accurately and escalated if necessary. • Maintain confidentiality and professionalism in handling sensitive information. Compliance and Quality Control • Ensure all interviews comply with organizational standards, privacy policies, and legal requirements. • Conduct periodic audits of sessions and proctor performance. Capacity Planning and Execution Reporting • Daily / Monthly Session Reports covering Candidate Information, Candidate verification, session details & duration, observations and incidents. • Daily / Monthly Proctor Productivity and Quality Report. Flexible to work as a per Org demand Requirements: Bachelor’s degree or pursuing a degree in any field Good verbal and written communication skills. Good experience in handling a team of 10 to 20 members Good experience in Microsoft Excel & Power BI Comfortable with remote tools like Microsoft Teams, Google Meet, and screen monitoring software. Ability to multitask and remain alert for long durations. High integrity and strong sense of responsibility. Previous experience in BPO Process as process lead or exam proctor lead Preferred Skills: Familiarity with applicant tracking systems (ATS) or IaaS platforms. Customer service mindset. Work Schedule: Flexible shifts depending on interview schedules (including weekends). Must be available during peak interview hours (IST/EST depending on client location). Interested candidates can share their updated resumes at: saikrishna.d@mytechglobal.in

Posted 2 weeks ago

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