Internal Firm Services - Human Capital - Learning and Development - Director PwC Acceleration Center India

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As a Learning & Development Leader at PricewaterhouseCoopers Acceleration Center Private Limited, you will be responsible for managing and executing learning strategies for the Assurance business. Collaborating closely with Assurance Business Leaders and Subject Matter Experts, you will identify, plan, and deliver key learning interventions for both functional and non-functional skills. Your role will be pivotal in aligning L&D programs with business objectives, fostering a culture of continuous learning, and driving impactful business reviews. Your strong executive presence and ability to influence through data-based analysis and storytelling will be essential in building relationships with stakeholders and driving organization-wide change initiatives. You will lead teams across diverse locations, balance business and people needs, and provide feedback to enhance performance. Moreover, your experience in managing stakeholders, handling difficult conversations, and driving measurable learning outcomes will be critical in driving the L&D agenda with measured outcomes aligned with larger business objectives. To excel in this role, you should possess excellent capabilities in stakeholder management, strong business acumen, and the ability to design learning solutions based on stakeholder interactions. Your expertise in Learning design, learner experience, and project management will enable you to drive the L&D brand within the organization and operate with a boundaryless mindset while driving solutions. Additionally, your qualification should include a post-graduation degree in HR or equivalent practical experience, along with a robust background of 15+ years in L&D at Big 4 Firms with an Audit/Assurance L&D focus. In summary, as the India AC Learning & Development Leader (Director) at PwC, you will play a crucial role in shaping the direction of client engagements, mentoring the next generation of leaders, and driving business growth. Your ability to lead through impactful business partnering, drive a culture of learning, and manage stakeholders effectively will be instrumental in delivering value at this level and contributing to the success of the organization.,

Posted 2 days ago

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Proctor - Interview as a Service Mytech

10.0 - 15.0 years

10 - 15 Lacs

Hyderabad

Work from Office

Job Summary: We are looking for a detail-oriented and professional Proctor Lead to support our Interview as a Service (IaaS) operations. The Proctor will be responsible for monitoring proctors team, managing stakeholders, Generating & analysing reports, good problem solver, managing slots of team members, process improvements, preventing malpractice. Key Responsibilities: Managing proctors team Provide guidance & support to the team members on process. Resolving problems at all the stages of the process. Managing the proctors slots efficiently (Daily, Weekly & Monthly). Managing working hours of the team effectively (Weekday & Weekends). Maintaining good environment within the team. Mentoring new proctors in the team. Monitoring performance of team members Stakeholder management (Practice, TA & Product Team) Communicating with stakeholders on process changes or improvements. Resolve process related issues & suggest enhancements or improvements. Maintain strong relationship with stakeholders. Presenting the progress reports. Metrics & reports Monitoring employee attendance, including clock-in/clock-out times, breaks, and absences. Provide up-to-the-minute views of key metrics. Creating, analysing & presenting real time dashboards (Daily, Weekly, Monthly, Quarterly, Half yearly & Yearly) to the stakeholders Collect and review reports from proctors on candidate behavior, technical issues, or violations. • Ensure all incidents are logged accurately and escalated if necessary. • Maintain confidentiality and professionalism in handling sensitive information. Compliance and Quality Control • Ensure all interviews comply with organizational standards, privacy policies, and legal requirements. • Conduct periodic audits of sessions and proctor performance. Capacity Planning and Execution Reporting • Daily / Monthly Session Reports covering Candidate Information, Candidate verification, session details & duration, observations and incidents. • Daily / Monthly Proctor Productivity and Quality Report. Flexible to work as a per Org demand Requirements: Bachelor’s degree or pursuing a degree in any field Good verbal and written communication skills. Good experience in handling a team of 10 to 20 members Good experience in Microsoft Excel & Power BI Comfortable with remote tools like Microsoft Teams, Google Meet, and screen monitoring software. Ability to multitask and remain alert for long durations. High integrity and strong sense of responsibility. Previous experience in BPO Process as process lead or exam proctor lead Preferred Skills: Familiarity with applicant tracking systems (ATS) or IaaS platforms. Customer service mindset. Work Schedule: Flexible shifts depending on interview schedules (including weekends). Must be available during peak interview hours (IST/EST depending on client location). Interested candidates can share their updated resumes at: saikrishna.d@mytechglobal.in

Posted 2 weeks ago

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