Process Trainer- Travel Background

Job Title: Process Trainer – Travel Domain

Department: Training & Quality

Location: Hyderabad

Job Summary:

The Process Trainer will be responsible for delivering comprehensive training programs for new hires and existing employees within the travel domain. The role involves designing, developing, and executing training modules, assessing employee performance, and continuously enhancing training materials to meet evolving business needs.

Key Responsibilities:

·        Conduct, coordinate, and facilitate training sessions for new hires and tenured employees across travel processes.

·        Deliver Basic Process Training as well as advanced and specialized travel domain training modules.

·        Design and update training content, manuals, and workflow documentation in alignment with process updates.

·        Develop assessments, quizzes, and exercises to evaluate learning effectiveness and employee understanding.

·        Identify skill gaps through regular performance monitoring, defect analysis, and feedback sessions.

·        Recommend and implement targeted refresher training sessions to improve quality and productivity.

·        Maintain training records, reports, and performance dashboards for management review.

·        Partner with Operations and Quality teams to ensure alignment of training objectives with business goals.

·        Innovate new learning techniques and creative approaches to enhance training engagement and retention.

·        Handle employee queries and provide support to ensure process clarity and consistency.

Requirements:

·        Education: Graduate or equivalent qualification.

·        Experience: Minimum 2–4 years of experience in process training within the travel industry (domestic/international).

Skills:

·        Strong knowledge of GDS (Amadeus / Galileo / Sabre) and airline reservation systems.

·        Excellent communication, facilitation, and presentation skills.

·        Proficiency in MS Office (Word, Excel, PowerPoint).

·        Analytical mindset with the ability to identify and resolve knowledge gaps.

·        Strong interpersonal and stakeholder management skills.

Interested candidates can share profiles at smidha@mondee.com.