Job Description

Job Position (Title): Front Office - Travel Consultant Experience Required: 2-6 Years No of Position: 15 Job Type: Full time Location: Hyderabad, India Overview We are seeking a well-presented and knowledgeable Front Office Travel Consultant to join our travel team. The ideal candidate able to handle phone/email inquiries, provide expert travel advice, manage bookings and ensure high levels of customer satisfaction through prompt and professional service Role and Responsibilities Handle inbound and outbound customer communication via phone, email, chat, or internal tools. Address customer inquiries, complaints, and issues in a professional and timely manner. Coordinate with internal departments to resolve customer problems. Provide information on travel routes, visa requirements, travel insurance, and other services Maintain up-to-date knowledge of travel trends, regulations, and policies. Resolve customer complaints and travel disruptions professionally and promptly. Keep accurate records of bookings, transactions, and customer preferences. Handle urgent travel changes, cancellations, and disruptions in real-time. Ensure the front desk area is well-maintained and represents a professional travel brand. Desired Skills Required Skills & Qualifications: Degree/Diploma in Travel & Tourism, Hospitality, or a related field. 26 years of experience in a similar front office role. Proven ability to operate efficiently in a 24x7 shift environment. Excellent problem-solving skills with a sharp attention to detail and accuracy. Strong organizational and time management skills to handle multiple priorities effectively. Strong verbal and written communication skills. Ability to work in a fast-paced front-office environment. Working Days 5 working days per week 2 rotational weekly offs Perks & Benefits Meal & Transport for night shift.