Role & responsibilities Brightsun Travel are looking for a travel content writer to join our marketing team to help create content for our blog, webpages, social media and marketing copy for our global portfolio of travel brands. Responsibilities include conducting thorough research on travel-related topics, generating ideas for new content types and proofreading articles before publication. If youre familiar with producing online content and have an eye for detail, wed like to meet you. You’ll also work on PR with research and ideas for promoting industry-related topics (combining online sources, interviews and studies), brand campaign promotions and you’ll support on events and marketing campaigns, giving you broad experience. We’d love to hear from you if you have excellent social media experience, in creating strategies, curating content and analyzing data to understand the impact and effectiveness of your campaigns. If you are excited to showcase ideas and keep on top of competitor knowledge to help build our brand and reputation, this is the job for you. You’ll need at least 3 years’ experience of copywriting, please provide examples of your work in your application including blog links, published articles and links to any social media content you have produced. Travel industry experience is preferred. Your written and spoken English should be excellent and you must enjoy huge attention to detail as this role is for you to write, amend, proof and edit copy across advertising mediums including newspaper, radio scripts, billboards and more. Preferred candidate profile BA in English, Journalism or related field Proven work experience as a Content Writer, Copywriter or similar role minimum 3 years Portfolio of published articles Experience doing research using multiple sources Excellent writing and editing skills in English Ability to meet deadlines Familiarity with software content and calendar management tools such as Hubspot/Loomly/Mailchimp/Later/Canva
Roles and Responsibilities Manage end-to-end recruitment process for various positions within the organization. Coordinate with hiring managers to understand their requirements and develop job descriptions, job postings, and interview schedules. Conduct preliminary screening of candidates through resume reviews, phone interviews, or online assessments. Ensure compliance with company's recruitment policies and procedures while maintaining confidentiality throughout the process. Collaborate with other departments to ensure seamless onboarding experience for new employees.
Job description Role & responsibilities • Selling International and Domestic Holidays • Assist UK clients with travel to India and worldwide destinations such as Dubai, Maldives, Thailand • Candidate must have travelled to few international / domestic destinations • Working for international company established since 1986 • Should demonstrate good knowledge of creating itineraries and be able to service the customer throughout their trip to end transactions. • Handle escalations professionally. • Be flexible in working shift till 23:30 IST • Be proactive to learn about new travel destinations and industry developments. • Deliver exceptional customer service and build lasting client relationships. Preferred candidate profile • Minimum 5+ years of experience in selling international or domestic holidays (experience in the UK market will be an advantage). • Strong sales skills and target-driven to earn incentives • knowledge of any GDS • Excellent English Skills
Role & responsibilities Travel Coordination : Booking flights, hotels, and transportation for customers. Policy Compliance : Ensuring all travel arrangements adhere to company policies and budgets. GDS Knowledge : Any GDS (Preferred Galileo) Communication Skills : Strong communication abilities, with a minimum score of 8/10, are required to interact efficiently with Customers. Support : Providing assistance to HCL employees for any travel-related issues or queries to ensure a seamless experience. Preferred candidate profile The main thing candidate should have knowledge of CONCOR tool
Preferable = Gurgaon candidate Summary: As an Accounting Assistant at Brightsun Travel, you will play a critical role in supporting the finance and accounting team. Your attention to detail, accuracy, and ability to handle financial transactions will contribute to the organizations financial health and compliance. Responsibilities: Assist with day-to-day financial transactions, such as accounts payable and accounts receivable. Prepare and maintain financial records and documents. Reconcile bank statements and ensure accuracy of financial data. Assist in the preparation of financial reports, such as balance sheets and income statements. Support the team in budgeting and forecasting activities. Follow internal control procedures and ensure compliance with financial regulations. GST returns TDS Returns Requirements: Associates degree or higher in Accounting, Finance, or a related field. Previous experience in an accounting or finance role is preferred but not always required. Proficiency in accounting software and MS Excel. Strong attention to detail and accuracy. Excellent organizational and time management skills. Effective communication and interpersonal abilities. Analytical thinking and problem-solving skills. Familiarity with financial regulations and compliance. Preferable -Gurgaon candidate
Role & responsibilities Refunds an ticketing specialist for India market/ Manage Air Ticketing and refunds on GDS ( should be knowledge about issuance/reissuance to read the fare rules/ EMD etc.. Good knowledge of travel air tickets Refunds partial/full/RAF/GST on the tickets. should be aware about IATA/BSP and familiar with BSP to process RA/ACM to the airline. Preferred candidate profile Experience in ticketing systems and customer service. Strong communication and interpersonal skills. Proficiency in computer applications and ticketing software. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving abilities and attention to detail. Perks and benefits 24*7 Shifts, Rotational Week offs. 5.5 Working day (6 Week offs Monthly), Attractive incentives, Healthy environment with good Infrastructure.
Role & responsibilities Proficient in MS Office tools Excel, Word, Outlook Basic knowledge of accounting and related terms Familiarity with email correspondence and client coordination Good communication skills in English Experience in account reconciliation, online banking, and MIS-related tasks Ability to identify fraudulent transactions in credit card payments Preferred candidate profile referable located in Gurugram or nearby Unitech Cyber Park office Willingness to work in 24x7 rotational shifts
Job description A global travel company is seeking an candidate of our Artificial Intelligence Strategy to contribute to the development of integrating Artificial Intelligence tools into our workflows. . As an AI Engineer, you will be responsible for designing, implementing, and maintaining Artificial Intelligence tools to assist customer on the website find the information related to travel experiences, both within our own company website and from third party sources Responsibilities Design and implement Artificial Intelligence procedures such as Chabot solutions using industry-leading technologies and frameworks. Collaborate with stakeholders to understand requirements and translate them into functional AI features. Implement Natural Language Processing (NLP) techniques to enable accurate understanding and generation of human-like responses. Integrate AI workflows within external systems, APIs, and databases to fetch and deliver data as required. Design and implement dialog management systems to handle user interactions and maintain context. Optimize AI performance and usability by refining conversational flows and user interfaces. Conduct thorough testing and debugging to identify and resolve issues, ensuring the AI functions reliably and efficiently. Stay up to date with the latest advancements in NLP, AI, technologies to incorporate innovative solutions. Collaborate with cross-functional teams, including designers, product managers, and data scientists, to deliver high-quality AI solutions. Provide technical guidance and support to junior developers as needed. Document technical specifications, processes, and best practices to ensure knowledge sharing and maintainable code. Requirements Proven experience as a Chatbot Developer or similar role, with a strong portfolio of AI projects. Proficiency in programming languages such as Python. Experience in any RDBMS and NoSQL databases In-depth knowledge of NLP techniques, libraries, and frameworks, such as NLTK, spaCy, or BERT. Familiarity with AI frameworks and platforms, such as Dialog flow, Rasa, or Microsoft Bot Framework. Experience in integrating AI such as Co-pilot and ChatGPT APIs. Strong problem-solving and analytical skills to design and implement effective AI solutions. Excellent understanding of software development principles, including version control, testing, and debugging. Knowledge of UX design principles and conversational UI design. Strong communication skills and ability to collaborate effectively with team members and stakeholders.
Job Title: General Manager Sales & Operations (Travel Industry) Location: Gurgaon Reports to: Managing Director / CEO Department: Sales & Operations Experience Required: 15+ years in travel/tourism with leadership experience Job Overview: We are seeking a dynamic and results-driven General Manager – Sales & Operations to lead our travel business. The ideal candidate will have deep industry knowledge, strong leadership abilities, and a proven track record in both revenue generation and operational excellence. You will be responsible for driving business growth, managing key client relationships, optimizing travel operations, and leading a cross-functional team across sales, customer service, and fulfillment. Key Responsibilities: Sales & Business Development: Develop and execute sales strategies to meet and exceed revenue targets.Identify new market opportunities and develop B2B/B2C partnerships.Build and manage relationships with key accounts, suppliers, and channel partners.Monitor sales pipelines and conversion ratios to improve overall performance. Operations Management: Oversee end-to-end travel operations, including booking, customer service, vendor management, and fulfillment.Ensure operational efficiency, customer satisfaction, and compliance with travel regulations.Implement SOPs and quality control measures for consistent service delivery. Team Leadership: Recruit, train, and mentor sales and operations teams.Set KPIs, conduct performance reviews, and foster a performance-driven culture.Lead cross-departmental collaboration to align operations with sales goals. Strategy & P&L Responsibility: Develop annual business plans, budgets, and forecasts.Analyze performance data, market trends, and customer feedback to inform decisions.Take ownership of profit & loss, driving margin improvements and cost efficiencies. Technology & Innovation: Lead adoption of travel technology platforms (GDS, CRM, booking engines).Leverage data and digital tools to enhance customer experience and productivity.
Job description (Dot Net Developer) Dot Net developer (Hotel APIs integration) Experience : 4-10+ years Job Description Roles & Responsibilities: Good to have experience of third party Hotel APIs integration i.e. GIATA, Amadeus, Expedia, GRN, Hotel Beds, Channel Managers etc. Ability to develop APIs. Develop new functionality on our existing software products. Ability to communicate clearly with clients. Proper Reporting & Documentation. Experience of complete System development life cycle. Key Skills Should have strong knowledge of OOPS concept. Experience of Web APIs integration and creation. Experience with Microsoft .NET technologies including, ASP.NET, Dot Net Core, MVC, Entity Framework. Proven Skills with C#, SQL, JavaScript, AJAX, jQuery. Ability to complete all phases of software development life cycle.
Role & responsibilities :- Strong knowledge of travel management systems and booking platforms. Meta Booking Experts (Inbound and Outbound) all POS. Must have knowledge about international flight routing. Excellent communication skills, both written and verbal . Flexible to work in 24/7 - 365 Days environment Preferred candidate profile 2+ years of experience in travel sales.(Preferably Flights UK POS GDS- Galileo(Must have) /Amadeus/Sabre
Preferable = Gurgaon candidate Summary: As an Accounting Assistant at Brightsun Travel, you will play a critical role in supporting the finance and accounting team. Your attention to detail, accuracy, and ability to handle financial transactions will contribute to the organizations financial health and compliance. Responsibilities: Assist with day-to-day financial transactions, such as accounts payable and accounts receivable. Prepare and maintain financial records and documents. Reconcile bank statements and ensure accuracy of financial data. Assist in the preparation of financial reports, such as balance sheets and income statements. Support the team in budgeting and forecasting activities. Follow internal control procedures and ensure compliance with financial regulations. GST returns TDS Returns Requirements: Associates degree or higher in Accounting, Finance, or a related field. Previous experience in an accounting or finance role is preferred but not always required. Proficiency in accounting software and MS Excel. Strong attention to detail and accuracy. Excellent organizational and time management skills. Effective communication and interpersonal abilities. Analytical thinking and problem-solving skills. Familiarity with financial regulations and compliance. Preferable -Gurgaon candidate
Role & responsibilities Looking for a passionate ticketing executive with expertise in issuance, re-issuance, refunds & cancellations. Must know Galileo; Amadeus is a plus. Strong customer service & communication skills required. Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, Assist clients via calls and emails, ticketing and refunds support. Preferred candidate profile Minimum 1 to 4 year of experience , Knowledge of GDS platforms like Amadeus, Galileo, or Sabre (preferred).
Job description Role & responsibilities • Selling International and Domestic Holidays • Assist UK clients with travel to India and worldwide destinations such as Dubai, Maldives, Thailand • Candidate must have travelled to few international / domestic destinations • Working for international company established since 1986 • Should demonstrate good knowledge of creating itineraries and be able to service the customer throughout their trip to end transactions. • Handle escalations professionally. • Be flexible in working shift till 23:30 IST • Be proactive to learn about new travel destinations and industry developments. • Deliver exceptional customer service and build lasting client relationships. Preferred candidate profile • Minimum 5+ years of experience in selling international or domestic holidays (experience in the UK market will be an advantage). • Strong sales skills and target-driven to earn incentives • knowledge of any GDS • Excellent English Skills
Role & responsibilities Handle group and series flight bookings (domestic and international). Coordinate with airlines for group fare quotes, seat confirmations, and schedule changes. Prepare cost quotations, itineraries, and fare comparisons for clients. Manage booking amendments, cancellations, and special service requests (SSR). Ensure timely issuance of tickets and adherence to airline timelines and policies. Maintain accurate records of bookings, payments, and communications. Coordinate with internal departments (Sales, Accounts, Operations) for smooth workflow. Provide excellent customer service and maintain strong client relationships. Monitor airline group policies, market trends, and promotional fares. Support the team with reporting and MIS updates related to group bookings. Preferred candidate profile Minimum 5 years of experience in handling Group or Series Bookings in the travel industry. Strong knowledge of airline group policies and fare negotiation . Proficiency in GDS systems (Amadeus / Galileo / Sabre). Excellent communication and coordination skills. Attention to detail and ability to multitask under deadlines. Customer-focused approach with problem-solving ability.
Job Description: Minimum 2 year experience in Travel process. Handling Inbound calls. Experience in GDS Galileo, Sabre, Amadeus will be preferable. Must be handling inbound calls (B2B). Handling Post booking queries like seat assignment / baggage inquiries /data change/ Flexible shift 24 x7. Healthy Working Environment. Excellent Geographical Knowledge. Lucrative incentives schemes. Excellent communication skills. Work from Office If interested please call @98210 01871
Role & responsibilities Selling International and Domestic Holidays Assist clients with travel to India and worldwide destinations such as Dubai, Saudi Arabia, Medina, Mecca- Hajj and Umrah. Candidate must have travelled to few international / domestic destinations Working for international company established since 1986 Should demonstrate good knowledge of creating itineraries and be able to service the customer throughout their trip to end transactions. Handle escalations professionally. Be flexible in working shift till 23:30 IST Be proactive to learn about new travel destinations and industry developments. Deliver exceptional customer service and build lasting client relationships. Preferred candidate profile Minimum 5+ years of experience in selling international or domestic holidays Strong sales skills and target-driven to earn incentives knowledge of any GDS Excellent English Skills
Role Overview We are seeking a highly organized and detail-oriented Hotel Data Loader / Travel Administrator to join our team. The successful candidate will be responsible for accurately loading and maintaining supplier hotel contracts within the company database, ensuring that all information is correct, complete, and up to date. This role plays a key part in supporting the Product and Contracting teams to ensure hotel data is efficiently managed and available for sales and reservations. Key Responsibilities •Data Loading: Accurately load and amend supplier hotel contracts onto the company database in line with agreed deadlines. •Quality Checking: Review and verify data entered by other team members against the original supplier contracts, identifying and correcting any discrepancies or errors. •Hotel Contract Verification: Ensure all hotel contracts are complete, consistent, and correctly formatted before upload. •Information Management: Identify any missing or incomplete contracts or information and liaise with the relevant Product Co-Ordinator to resolve. •Reporting Issues: Notify the Product Manager promptly where missing or incomplete information may impact contract loading deadlines. Skills and Experience Required •Proven experience working as an Administrator or Data Loader, ideally within the travel or hospitality industry. •Demonstrated accuracy and attention to detail in handling data and documentation. •Strong data entry skills with excellent speed and accuracy. •Ability to interpret supplier contracts and apply relevant terms correctly. •Good numeracy and analytical skills. •Strong communication skills, both written and verbal. •Ability to work collaboratively within a team and manage multiple tasks to meet deadlines. Desirable Attributes •Experience with travel industry databases or contract loading systems. •Knowledge of hotel contracting processes or product loading workflows.
Travel Customer Escalation Executive Ground Services & Cruises Role Overview As the Travel Customer Escalation Executive – Ground Services & Cruises, you will handle complex, high-priority customer cases involving cruise bookings, ground transfers, hotels, excursions, and other non-air travel components. You’ll act as the main escalation point for customer concerns, working closely with suppliers, cruise partners, and internal operations teams to ensure timely, and satisfactory resolutions. Your role will be pivotal in maintaining Brightsun’s long-standing reputation for exceptional service, empathy, and integrity. Key Responsibilities Take ownership of all escalated cases related to cruise holidays, transfers, hotels, car hire, and land-based packages. Liaise directly with cruise lines, ground operators, hotels, and tour suppliers to resolve issues promptly. Investigate complex cases and identify root causes, ensuring corrective actions are implemented. Develop and maintain escalation workflows and response standards specific to cruise and ground service operations. Train and support frontline service agents in managing challenging customer situations and improving first-contact resolution. Monitor escalation trends and prepare regular performance and improvement reports for senior management. Ensure that all escalation handling complies with Brightsun’s policies, supplier contracts, and consumer protection standards. Collaborate with commercial and product teams to address supplier performance issues and prevent future escalations. Qualifications & Experience 3+ years of experience in the travel or hospitality industry. Proven track record in customer escalation or complaint management roles. Excellent communication, negotiation, and conflict-resolution skills. Ability to manage high-pressure situations with empathy and professionalism.
Role & responsibilities The Business Development Executive (Air Freight/ Sea freight) is responsible for identifying new business opportunities, developing client relationships, and driving revenue growth for the company air freight services. The role involves market research, client acquisition, pricing coordination, and maintaining long-term partnerships with key accounts. 1. Business Development . Identify, target, and secure new business opportunities for air/Sea freight (import/export). Develop and implement sales strategies to achieve individual and team revenue goals. Prepare and deliver sales presentations, proposals, and quotations to prospective clients. Negotiate rates and service terms with clients in collaboration with pricing and operations teams. Preferred candidate profile
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