Process Trainer

As a Process Trainer at an MNC in Pune, your role involves providing day-to-day functional direction to agents within the program training classroom environment. You will monitor student progress throughout the training, provide coaching, developmental feedback, and readiness recommendations. Utilize effective presentation and facilitation skills, incorporating creative training techniques and adult/accelerated learning techniques using various training delivery modalities in a classroom setting. Key Responsibilities: - Prepare and deliver training material through classroom learning, hands-on demonstrations, and supporting activities. - Achieve individual training performance metrics and support the transition of agents from training to the production environment in collaboration with Operations to ensure competency levels meet business standards. Qualifications Required: - At least 1+ years of experience as a Process Trainer in an International BPO, specifically in Technical Support Voice Process. - Comprehensive understanding of PCs and printers, excellent troubleshooting and problem-solving abilities. - Solid knowledge of computer hardware, software, and networking concepts. - Ability to effectively communicate technical information to non-technical users. - Proficiency in using ServiceNow or similar IT service management tools. - Strong understanding of Active Directory (including user and group management). - Analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement. - High levels of demonstrated interpersonal, communication, and stakeholder management skills. - ITIL certification would be considered an added advantage. If you meet the eligibility criteria and possess excellent communication skills, you are encouraged to apply by sending your CV to simmi@hiresquad.in or contacting us at 8467054123.,