Process Training Manager//International Voice Process//BPO

Leading BPO in Kolkata Hiring for Process Training Manager International Voice Process Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service) Experience in International Voice Process is Mandatory CTC UPTO 16LPA based on Last CTC & Experience Candidates willing to relocate can also apply Shifts 24*7 Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123 Roles & Responsibilities  Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers  Draw an overall or individualized training and development plan that addresses needs and expectations  Conduct effective induction and orientation sessions  Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them  Develop/ enhance the current training methodologies/ framework  Resolve any process related opportunities and tailor training programs as necessary  Maintain a keen understanding of training trends, developments and best practices  Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)  Schedule training sessions, organizes information cascade and other interventions for team  Review existing training materials and manuals to determine appropriateness and relevance and update accordingly  Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments Show more Show less