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Process Trainer

Process Trainer

1 - 2 years

|

3 - 4 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

process training training tna soft skills training ojt tni product training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Develop and maintain training materials, including presentations, manuals, and online resources.
Conduct regular training sessions to ensure effective transfer of knowledge and skills to employees.
Collaborate with team members to identify areas for improvement in processes and develop targeted training solutions.
Monitor trainee progress, provide feedback, and track performance metrics.

Desired Candidate Profile

1-2 years of experience in process training or a related field (BPO/Call Centre).
Strong understanding of OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Need Identification) principles.
Excellent communication skills with ability to engage audiences effectively.
Ability to work independently with minimal supervision while prioritizing tasks efficiently.

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