Process Trainer

Process Trainer

The Process Trainer will work closely with operations, quality, and HR teams to assess training needs, design training modules, and evaluate training effectiveness to ensure continuous improvement in performance and productivity.

• Conduct onboarding, process, refresher, and upskilling training sessions for new hires and existing employees.
• Design, update, and maintain training materials, manuals, SOPs, and job aids based on current process requirements.
• Maintain in-depth knowledge of operational workflows, system tools, and standard operating procedures (SOPs).
• Identify training needs in coordination with team leads, quality analysts, and managers to bridge performance gaps.
• Conduct post-training assessments, evaluations, and certification tests to ensure knowledge retention and application.
• Monitor training effectiveness and revise programs based on feedback, audit results, or changes in business processes.
• Work closely with process owners, operations, quality, and HR teams to ensure training aligns with organizational goals.
• Maintain training records, track attendance, certification status, and prepare training reports for leadership review.