Process Specialist

Responsibilities

• Review, analyze and process transactions in accordance with business process documents
• Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing
• Demonstrates ability to work on routine matters with minimum supervision
• Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work
• Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor
• Ability to use own initiative in team environment
• Provide timely response to queries from internal and external stakeholders
• Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements.
• Compliance to PGS policies and Flexibility as per business needs
• Develop strong partnership with peers, mentors, support functions and leaders
  

Qualifications

Education:

Additional Information

Must Have:

• Minimum 1-3 years’ experience of transaction processing in Insurance and Financial Domain preferred
• Typing skills - 30 to 35 Wpm, 30 to 35 Npm, 98% accuracy
• Good written and verbal communication skills
• Willingness to work in rotational shift
• Proficient in MS office
  

Skill Set

• Good knowledge of Insurance domain
• Logical and analytical reasoning, willing to learn new things, adaptability, flexible to work in shifts, multitasking, Team player
• Strong attention to detail to demonstrate possession of problem solving and interpersonal skills.
• Ability to work under pressure in a deadline driven, team-based environment.
• Must be able to prioritize effectively and be flexible as business needs change
  

Competency

• Make Sound Business Decisions
• Embrace Change
• Build Strong Partnerships
• Results Oriented