Process Specialist

Key Responsibilities:

• Handle client interactions via chat and email with professionalism and clarity.
• Process and validate telecom invoices accurately and in a timely manner.
• Assist in maintaining billing records and support internal reporting.
• Perform data entry tasks with high attention to detail.
• Collaborate with the internal finance and telecom support teams.
• Use MS Office tools (Excel, Word, Outlook) to prepare reports and documentation.
• Identify discrepancies in invoices and follow up with relevant teams.
• Maintain daily logs of communication and transactions.

Required Skills & Qualifications:

• 1 year of relevant experience in billing, data entry, or telecom support.
• Strong written communication skills in English.
• Familiarity with telecommunication industry or invoice systems is preferred.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Good typing speed and accuracy.
• Ability to work night shifts as required by business needs.
• Basic understanding of billing cycles and financial documentation.