Process Manager

eClerx

3 - 5 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

support circuit ip ethernet monitoring network networks troubleshooting mpls switching cisco juniper certifications salesforce service communication

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support techs - More focus on circuit repair for IP/Ethernet customer circuitsNetwork Support Techs - More focus on vendor platform hands on experience with monitoring and repair of network equipment. Needs experience with underlying customer circuit deployments.Required skills:

3-5 Years Telecommunication experience on Ethernet IP platforms with an understanding of SONET, SDH,Telco,FTT and DWDM Networks.
-Experienced in troubleshooting Routing(bgp, mpls, isis), switching, vlans, fiber networks on DWDM/SDH and Ethernet Networks
Multi-vendor environment experience essential including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera, Fujitsu
Able to perform RFC 2544 tests and troubleshoot fiber issues by performing OTDR with help of field
NOC environment experience is preferred. Professional certifications preferred (Cisco, Juniper, Nokia)
Familiarity with Assure, Salesforce systems.
Document work efforts and troubleshooting status in trouble ticketing system and perform mainteannce/repair activities.
Great custoemr service skills. Written and verbal communication in English is a must.
Be able to perform as an individual with minimum supervision

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