Process Manager (Deputy Manager ) at Bank of Baroda Bangalore, Lucknow

Minimum of 5 Years experience cumulative in Bank/ NBFC / Financial Services/ Financial Institution / Insurance Industry / Financial

intermediary / Financial Allied Industry with 2 years experience in managing processes of collection/recovery/ portfolio management / asset quality management / collection related

activities in any of the above mentioned industry

1. Process Design & Optimization:

Develop, document, and implement standard operating procedures (SOPs) for debt collection processes to ensure consistency and

efficiency.

Continuously review and analyze current debt collection processes to identify bottlenecks, inefficiencies, and areas for

improvement.

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Collaborate with cross-functional teams to redesign processes and ensure seamless integration with other departments (e.g., risk,

compliance, IT).

2. Performance

Monitoring & Reporting:

Establish and monitor key performance indicators (KPIs) to measure the effectiveness of debt collection processes.

Analyze performance data to identify trends, assess the efficiency of processes, and provide actionable insights to improve

collection rates.

Prepare and present reports to senior management on process performance, areas for improvement, and implementation of new

initiatives.

3. Regulatory

Compliance:

Ensure that all debt collection processes comply with relevant banking regulations (e.g., RBI guidelines) and internal policies

Regularly review and update processes to remain aligned with regulatory changes, ensuring legal and ethical standards are met.

Work closely with compliance and legal teams to ensure all collection practices are fair and transparent.

4. Process

Improvement Initiative:

Lead process improvement projects using methodologies such as Lean, Six Sigma, or other continuous improvement frameworks.

Introduce technology-driven solutions to automate and streamline debt collection processes.

Identify opportunities to reduce operational costs while maintaining or improving collection performance.

5. Vendor Management:

Coordinate with external collection vendors to ensure alignment with internal processes and standards

Monitor vendor performance, ensuring compliance with SLAs and adherence to approved debt collection practices.

Implement process controls to ensure vendor activities are efficiently integrated into the overall collection strategy.

6. Risk Management:

Identify and mitigate risks related to debt collection processes, including operational, reputational, and compliance risks.

Develop contingency plans for high-risk scenarios and ensure all processes are equipped to handle fluctuations in debt portfolios or

external market changes.

7. Stakeholder

Collaboration:

Work closely with key stakeholders, including risk, finance, IT, legal, and compliance teams, to ensure that processes align with

overall business goals. Coordinate with the MIS team to ensure accurate reporting and data-driven decision-making for process improvements.

Implement process controls to ensure vendor activities are efficiently integrated into the overall collection strategy.

6. Risk Management:

Identify and mitigate risks related to debt collection processes, including operational, reputational, and compliance risks.

Develop contingency plans for high-risk scenarios and ensure all processes are equipped to handle fluctuations in debt portfolios or

external market changes.