Debt Recovery Caller (B2B Collections)

# Job Description: Debt Recovery Caller (B2B Collections)

Location: Delhi / Gurgaon

Employment Type: Full-time

Experience: 13 years in B2B calling, collections, tele-sales, or customer handling roles

About the Role

We are looking for a confident and disciplined Debt Recovery Caller to manage follow-ups and coordinate payments from SME clients customers. You will be the first point of contact for businesses that owe money to our clients. Your role is to ensure timely recovery through professional communication, structured follow-ups, and accurate status reporting.

You will work closely with the internal recovery team and use our software platform to track cases, update call notes, and escalate issues when required.

Key Responsibilities

1. Calling & Communication

* Make outbound calls to companies with overdue invoices on behalf of our SME clients.

* Introduce yourself professionally and explain the pending payment in a clear and courteous manner.

* Identify the correct responsible person (Accounts/Finance/Owner) if the initial contact is not relevant.

* Obtain accurate payment timelines and commitments.

* Handle objections confidently while maintaining politeness and professionalism.

2. Research & Verification

* If the number is unavailable or incorrect, use online research tools (Google, LinkedIn, company websites, directories) to find the right contact.

* Verify if the concerned person still works in the organization; identify alternatives if not.

3. Follow-ups

* Conduct structured follow-ups via phone and email according to internal SOP.

* Track ageing of invoices and ensure timely recovery milestones.

* Escalate delays, disputes, or non-responsive customers to senior team members.

4. Documentation & Reporting

* Update CRM/software with call outcomes, next steps, and payment commitments.

* Maintain accurate and detailed call logs.

* Share daily/weekly reports on progress, challenges, and high-priority cases.

Required Skills

* Excellent verbal communication skills in English and Hindi.

* Confident and clear phone presence; ability to handle difficult conversations.

* Basic understanding of invoices, payments, and business transactions (training will be provided).

* Strong follow-up discipline and time management.

* Ability to work with CRM tools, spreadsheets, and simple software dashboards.

* Problem-solving attitude and persistence.

Preferred Experience

* Prior experience in B2B collections, accounts follow-up, tele-calling, or customer support.

* Exposure to SME clients, finance teams, or AR processes is an advantage.

Personality Traits We Value

* Professional and polite

* Assertive without being aggressive

* Highly organised

* Persistent and target-driven

* Trustworthy with sensitive financial information

What We Offer

* Performance-linked incentives (based on recoveries made).

* Training on communication, compliance, and debt recovery workflows.

* Opportunity to work in a fast-growing SME-focused recovery platform.

* Clear career growth towards Team Leader / Case Manager roles.