Collections Manager

Role & responsibilities

Collections:

• Negotiate & collect Over dues from customers
• Monitor and control Delinquency and Credit Losses for products
• Manage agency performance in terms of resolution - both front-end and net resolution
• Ensure proper documentation of Collection related activities
• Timely assignment of Collection cases to Agencies
• Ensure updation of database for accountholder's change of addresses
• Ensure follow-up on all Return Cheques for resolution including Sec 138 of NI Act
• Ensure legal recourse and follow up on delinquent accounts where applicable
• Ensure targets are achieve for buckets and recoveries for unsecured business loan

Recovery:

• Enhance Recovery Rates to ensure continued profitability of Business.
• Payment of collection after 18 Months .
• Continuous review of Recovery Portfolio to effectively give directions and control to Recovery operations.
• Hard bucket cases (450+) , DPD(270+) , Write off pool knowledge , NPA Cases.
• Identify, develop and continuously improve Recovery processes to ensure overall efficiency in terms of customer contact and Recovery Techniques
• Ensure timely and meaningful MIS to Business for review & feedback
• Ensure strict control over Recovery costs and rationalization where required
• To ensure timely filing of cases in Recoveries, thereby protecting interest of organization

Preferred candidate profile

• Well versed experience in Collections (Secured & Unsecured)
• Graduation or Post graduatuion
• Local candidates preferred
• Ready to do field

ragini.bhosle@teamred.co.in/ Call on 7738444593