Process Expert/Sr Process Expert

Role Overview: As a Customer Experience Manager in SCM, your main responsibility is to own and manage the end-to-end customer experience within your assigned scope. You will ensure compliance with relevant company procedures and agreements with customers. Your work will have a direct impact on the success of global operations at Maersk. You will have ample opportunities for both professional and personal growth, be part of a forward-thinking team that embraces innovation and cutting-edge technologies, gain exposure to international business practices, and benefit from flexible working arrangements that promote work-life balance. Key Responsibilities: - Manage customer accounts end-to-end to ensure that Sales Orders (SO) and Purchase Orders (PO) are accurately placed and timely invoicing is done - Collaborate with cashbox teams, Customer Service Operations (CSO), and Customer Support Platform (CSP) to ensure timely rates filing - Improve SO and PO automation by meeting all criteria - Ensure accurate job costing is done before month-end closure - Adhere to RICC control guidelines Qualification Required: - 2 to 4 years of work experience in finance and accounting - Strong communication skills - Working knowledge of SAP S4 - Detailed understanding of FINOPS processes and SOPs - Ability to inform supervisors/leaders about process issues promptly - Execution according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) - Proactive involvement in process improvements and automation projects - Support new joiners in the team and share knowledge - Drive or participate in team projects of a strategic nature - Monitor, prioritize, and optimize existing processes in the process landscape - Provide support to execution teams regarding process-related queries - Collaborate effectively with multiple stakeholders in Customer Service Operations (CSO), Customer Experience Network (CEN), and Global Service Center Operations (GSCOPS) Additional Company Details: - Maersk values diversity and work-life balance, offering flexible working arrangements to support employees - Maersk is committed to providing special assistance or accommodations during the application and hiring process, contact accommodationrequests@maersk.com for any needs (Note: The Position Specifications section is omitted as it mostly repeats the qualifications required),