Process Expert

APM Terminals

2 - 7 years

2 - 6 Lacs

mumbai navi mumbai

Posted:1 month ago| Platform:

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Skills Required

relationship management global operations bengali administration operational support customer support customer experience customer service operations logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Focuses on post-onboarding customer support within Maersk.
Key activities include managing customer interactions across channels, handling cases, and overseeing customer onboarding and relationship management.
Bengali Speaking Customer Agent supporting Bangladesh region .

Administrative Stream :

Involves support roles that handle technical, administrative, or operational tasks.
Spans from entry-level to experienced roles, requiring skills for standardized and specialized work to support operations.
At the senior end, individuals work independently, applying established standards but occasionally adjusting processes to resolve issues.
Typical work includes tasks of limited scope/complexity, with independent judgment within set boundaries, under supervision.
Candidate should speak Bengali fluently

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