Process Expert

Job Title: Process Expert – Contact Center

Location: Noida, Sector 64
Work Mode: On-site (24×7 Shifts)
Salary: Up to ₹4.95 LPA (Approx. ₹33.5K in-hand per month)
Interview Mode: Virtual

About the Role:

We are looking for a Process Expert to join our dynamic Contact Center team. The ideal candidate will have excellent communication skills and hands-on experience in a US voice process. You will be responsible for delivering high-quality customer interactions, resolving queries efficiently, and ensuring exceptional service standards.

Key Responsibilities:

• Handle inbound and outbound calls for US-based customers.
• Provide accurate information and effective resolutions to customer queries.
• Maintain a high level of professionalism and empathy during customer interactions.
• Ensure adherence to process guidelines and performance metrics (AHT, CSAT, Quality, etc.).
• Collaborate with team members and supervisors to achieve individual and team targets.
• Maintain updated knowledge of products, processes, and policies.

Requirements:

• Experience: Minimum 6 months of experience in a US voice process (mandatory).
• Communication: Excellent spoken and written English communication skills.
• Shift: Comfortable working in 24×7 rotational shifts.
• Location: Must be open to work from Noida, Sector 64.
• Strong problem-solving skills and customer service orientation.

Compensation & Benefits:

• Perks:
• One-way cab/drop facility
• One-time meal provided

Job Type: Full-time

Pay: ₹30,000.00 - ₹41,250.00 per month

Work Location: In person