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Bunge
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Process Executive - RPA &Continuous Improvement

Process Executive - RPA &Continuous Improvement

Bunge

3 - 5 years

8 - 12 Lacs

Jalandhar Ludhiana Patiala Amritsar

Posted:5 days ago| Platform:

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Skills Required

BPO Process automation MS SQL Market intelligence Packaging Customer service ITES VB Continuous improvement Performance improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location : Mohali

City : Mohali

State : Punjab (IN-PB)

Country : India (IN)

Requisition Number : 38798

JOB DESCRIPTION

DRAFDRT

Business Title : RPA Developer

Reports to (Position ): RPA COE Lead /Solution Architect

Global Function : CI and RPA

Global Department : CI and RPA

Role Purpose Statement:

The candidate will be managing activities related to RPA Development (Automation Anywhere / Power Automate) while working closely with local operations leaders, process owners and process SMEs to define, develop and deploy new automation solutions and refine and optimize existing solutions. The candidate will also manage document archiving process, provide enhanced level of customer service to internal and external groups (Bunge Global, Bunge APAC, Counterparties and Statutory teams) and Provide training to other team members on Automation techniques

Main Accountabilities :

Identifying new process opportunities quickly perform feasibility check and effort estimate
Designing automation process solutions in consultation with Solution Architect and in accordance with standard automation design principles and defined best practices.
Taking end-to-end ownership and accountability of the assigned projects from definition to delivery phase
Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts and recommend and/or implement solutions to address any issues/risks or conflicts.
Understand and shape leading, and emerging practices based on industry trends and external market intelligence to proactively drive value and high performance for Bunge
Ensure Completeness of RPA Project Documents and provide Audit logs to Audit team to make the Audit Process smooth and effective

Impact/ Dimensions:

Ability to deliver 5-6 complex Robotics Process Automation Projects per annum
Ability to generate 3-4 FTEs savings per annum

Key Performance Indicators (KPIs) :

Numbers of automations delivered
Numbers of FTEs Efficiency generated
Project cycle time met percentage
Compliance to RPA Lifecycle Tool documentation
CSAT score

Major Opportunities and Decisions :

Ensuring industry standard RPA best practices are followed so that scalability and reusability of the automations is easy
Work towards performance improvement of processes to enhance customer satisfaction
Communication with stakeholders to ensure the feedback is taken on timely basis and all approvals are taken as per the defined lifecycle process

Management/Leadership :

Good knowledge of the RPA tools and RPA project lifecycle
Clear written and oral communication skills
High performing problem solver who is able to work collaboratively with other team members
Open and able to drive cultural change, Proactive, action- and result-oriented
High degree of passion for establishing a customer-oriented mindset
Has experience working with operations/process teams to understand the opportunity

Key Relationships, Stakeholders & Interfaces .

Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
Work towards performance improvement of processes to enhance customer satisfaction

Knowledge and Technical Competencies :

Experience leading RPA Projects using proven methodologies (e.g., BluePrism, Automation Anywhere, Power Automate)
Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook, Access, MS SQL)
Good programming/Scripting knowledge on VBA/VB/java/C# script (or any scripting language like python) is a plus
Delivered at least 5 RPA Automation Projects using Automation Anywhere / Power Automate as RPA Tool
Extensive knowledge of current shared services enabling technologies required to enable the BBS

Education/Experience :

Graduate with at least 3 5 years of work experience in Process Automation role with Leading BPO / SSC / ITES as RPA Developer (Automation Anywhere / Power Automate)
Ability to provide high quality level of customer service
Strong written & oral communications skills in English. Knowledge of Asia languages added advantage.
Strong problem solving & organization skills
History of successfully delivering results in a global, cross-functional environment
Strong communications and presentation skills, the ability to make the complex, detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment.

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Process Executive - RPA &Continuous Improvement