Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer, Customer Care! Responsibilities • Should be able to work in blended environment catering both Inbound & Outbound Calls. • Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services. • Ensure that the account becomes current & provide solution to keep it current for long term. • Willing to take additional training as suggested by management. • Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable Qualifications we seek in you! Minimum Qualifications • At legal age by the time of application • High School / Senior High School graduates are accepted, College graduates are preferred • Ability to perform in a fast-paced and high volume service center • Ability to multi-task alongside compliance to the process • Shall pose no challenges in adhering to work schedules • Excellent data entry skills • Detail oriented Preferred Qualifications • Proficient computer skills and attention to detail • Collection experience preferably in banking • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow • Displays excellent problem solving and decision-making skills • Significant months of experience in the phone customer service field is desired • Negotiation and analytical skills • High level of integrity Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
