Process Consultant

Job Description

Full-time Company Description IELTSMaterial.com is one of the largest IELTS test prep platforms globally empowering over 1M users monthly to train for the exam and fulfill their dreams of going abroad for their study abroad education or immigration via IELTSMaterial.com Global Immigration Services. IELTSMaterial.com is a part of the CollegeDekho Group, which is one of Indias leading Higher Education Ed Tech companies and has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital, and ADQ. For more information visit: https://ieltsmaterial.com/ Responsibilities Basic knowledge of Immigration eligibility check for PR (also check for minimum eligibility check for a profile) and documentation work. Updates related to the Immigration process related to Australia PR and guide the team accordingly. Provide excellent customer service and handle the clients during the immigration journey. Manage immigration-assigned cases and track their progress for successful outcomes. Work with the process team to resolve complex immigration cases as per the immigration process. Research and implement new visa programs to meet organizational goals. Knowledge sessions on immigration policies and compliance for teammates. Keep aligned with news and updates on immigration policy and regulations for compliance in Canada and Australia. Collaborate with cross-teams and partners to achieve global mobility and immigration goals. Possess basic knowledge about Australian Skilled Immigration with various skill assessment bodies and the GSM visa process. Having experience in handling escalation cases and handling the client as per process guidelines. Additional Information Location: Delhi NCR Show more Show less