Process Associate – Underwriting / Broker Technical Support Specialist

At Genpact, we don’t just adapt to change—we drive it. AIand digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI Gigafactory, our industry-first accelerator, is an example of howwe’re scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. 

From large-scale models to agentic AI, our breakthroughsolutions tackle companies most complex challenges. If you thrive in afast-moving, tech-driven environment, love solving real-world problems, andwant to be part of a team that’s shaping the future, this is your moment 

Genpact (NYSE: G) is an advanced technology services andsolutions company that delivers lasting value for leading enterprises globally.Through our deep business knowledge, operational excellence, and cutting-edgesolutions – we help companies  across industries get ahead and stay ahead. Powered by curiosity, courage, andinnovation, our teams implement data, technology, and AI to create tomorrow,today.

Inviting applications for the role of Process Associate/Process Developer – Broker Technical Support Specialist

Responsibilities

• Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests 
• Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. 
• Calculating adjustments and premiums on policies and other insurance documents. 
• Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. 
• Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. 
• Monitor and attend to requests via client service platform that require action in a timely manner. 
• Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. 

Qualifications we seek in you!

Minimum Qualifications

• Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written 
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.  
• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. 
• Proficient in English language- both written (Email writing) and verbal 
• A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience

• Relevant years of insurance experience and domain knowledge, especially P&C insurance 
• Candidate having Broker (US P&C insurance) experience would be an asset 
• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)  
• A strong attention to detail; analytical skills and the ability to multi-task are important 
• Should be a team player with previous work experience in an office environment required 

Why join Genpact?

Furthermore, please do note that Genpact does not chargefees to process job applications and applicants are not required to pay toparticipate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.