Process Associate

Prodapt

0 - 3 years

2 - 5 Lacs

chennai

Posted:16 hours ago| Platform:

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Skills Required

computer science process associate quality orientation telecom basic change management process orientation process documentation project management ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Operations-TOPS-Process Associate position is a role within the Operations department of Prodapt. The overall purpose of the position is to ensure continuity in the functioning of tools and processes within a project in collaboration with the SMEs and recommending continuous enhancements to increase efficiency.

Responsibilities

Ensure 100% uptime with all existing tools and recommend improvements and enhancements
Create key stroke level process flows and process documentation independently
Collaborate with clients via calibration/quality calls and share necessary process related updates
Recommend transformation and enhancements in existing processes
Collaborate with SMEs Project Managers during critical situations and ensure recovery
Support SMEs and PMs in change management implementation.

Requirements

Bachelors degree in any field
MSc/BE/Masters with specialization in IT/Computer Science (desired)
0-3 years of work experience
Experience working in multi-channel delivery projects
Basic level skills in Microsoft office and Telecom
Basic level skills in tools and techniques, domain knowledge, process orientation, quality orientation, project management, change management, and omni channel service skills.

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