Process Associate

Company Description

Pathfinder Educational Consulting Private Limited, trading as Pathfinder Overseas, is a premier educational consultancy dedicated to helping students achieve their study abroad dreams. We are ISO 9001:2015 and ISO 27001:2013 certified, reflecting our commitment to high-quality services. Our offerings include discounted test vouchers for GRE, TOEFL, and IELTS exams, guidance on course and country selection, university applications, scholarships, visa filing, and non-collateral educational loans. We proudly partner with over 729 universities and colleges worldwide to cater to the diverse needs of students.

Role Description

This is a full-time, on-site role for a Process Associate located in Warangal. The Process Associate will be responsible for managing customer inquiries, providing exceptional customer service, assisting with the consultancy’s finance-related tasks, and supporting the overall business process outsourcing (BPO) operations. Daily tasks include analyzing data, communicating with clients, handling financial documentation, and ensuring smooth functioning of business processes to support students in their educational pursuits.

Qualifications

• Strong Analytical Skills and ability to analyze and interpret data effectively
• Exceptional Customer Service skills and the ability to handle client inquiries
• Excellent Communication skills, both written and verbal
• Basic knowledge of Finance and financial processes
• Experience in Business Process Outsourcing (BPO) operations
• Attention to detail and problem-solving abilities
• Bachelor's degree in Business, Finance, Communication or related field