Process Associate in Pune Viman Nagar / Magarpatta & Hinjewadi

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location.

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

NEED MINIMUM 6 MONTHS OF EXPERIENCE

International Voice/ Non -Voice Process( Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 3.10LPA

5 DAYS WORKING-

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Non -Voice Process( Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.5LPA

5 DAYS WORKING-

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Blended Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5.5 LPA

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Voice Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 6.25 LPA

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Non -Voice Process (CHAT) (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.8 LPA

5 DAYS WORKING

2 WEEK OFFS

BOTH WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International Voice Process (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.9 LPA to Rs 6 LPA

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International backend Process cum Customer support (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.8 LPA

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Schedule your interview kindly call or drop your resume on the given numbers

HR Vanshika 9628373762

HR DIVYA 9821182650

HR Areesha 9628373763

HR SIYA 7565006262

HR Yagyanshi 9821182648

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING