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Process Associate- German Proficiency

Robert Bosch Engineering and Business Solutions Private Limited

0 - 7 years

2 - 9 Lacs

hosur bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

computer science helpdesk ms office tools incident management german advanced excel powerpoint itil information technology crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities :

ob Summary:

The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues.

Key Responsibilities:

Provide

Level 1 support

for tools/applications and coordinate with stakeholders until closure.

Obtain and evaluate all relevant data to manage
complaints and inquiries
effectively.
Monitor and dispatch incidents/tickets
to the appropriate technical solution group.
Efficiently
resolve complaints
to completion, ensuring
customer satisfaction
.
Complete
call notes and reports
as required and update them in the
CRM
.
Create reports using
MS Office tools
(Excel, PowerPoint).
Record details of
comments, inquiries, complaints,
and
actions taken
.
Handle
administration, communication,
and
coordination
with internal departments.
Flexible
and willing to work in rotational shifts within a
24/7 helpdesk environment
.

Qualifications:

Bachelors Degree
in Computer Science, Information Technology, Computer Technology, or a related field.
12 24 months
of experience in handling tickets and supporting tools/applications.
Exposure to ITIL concepts
and understanding of incident management.
Good working knowledge of MS Office tools:
- MS Excel Advanced
- MS PowerPoint Advanced
Multi-lingual ability
is required (German, English and Hindi).

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