Process Associate- German Proficiency

Job Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications: Bachelor's Degree in Computer Science, Information Technology, Computer Technology, or a related field. 12–24 months of experience in handling tickets and supporting tools/applications. Exposure to ITIL concepts and understanding of incident management. Good working knowledge of MS Office tools: MS Excel – Advanced MS PowerPoint – Advanced Multi-lingual ability is required (German, English and Hindi). Qualifications Educational qualification: Bachelor's Degree in any field. Experience : 12-24 months Mandatory/requires Skills : Exposure to ITIL concepts and understanding of incident management. German Proficiency