Responsibilities: • To provide leadership for the entire team and manage multi-level SLA's & KRA's. • Oversee team training process and ensure best training programs & practices are shared / implemented. • To lead team and efficiently allocate tasks within team members. • To ensure that constant review of processes are maintained and all processes, team and pertinent software are up-to-date. • To track and improve continuously on ability of team • Working closely with team members on various processes like: o Drafting of notices and minutes, o Managing compliance reports and filling as per procedure, o Sending correspondences to end user via email and through various client portal, o Add hoc admin tasks • Ensuring all processes are carried out in accordance with work instructions • Adhering to deadlines and in respect to various processes • Addressing questions and queries promptly to both internal team as well as with the client • Assisting manager and team to achieve efficiency by taking ownership and accountability. Requirements: • Minimum Bachelor degree in any background • Advanced Microsoft Office skills • Previous experience of KPO is desirable • Minimum of 2 years of experience in team leading • Proficient communication skills (verbal & written) Show more Show less

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