On-site
Full Time
You'll be responsible for developing trusting relationships with internal and external customers by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.
Responsibilities
Should be able to work in blended environment where able to cater both Inbound and Outbound calls
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
Attending Inbound calls and helpcustomerin dispute resolution, making payments, sharing statement etc.
Provide payment plans basis customer requirement.
Negotiate with customers to ensure they can make their account current
Strong analytical and accounting skills
Focus on team goals and successes, not just individual goals and successes
Willingness to take additional training as suggested by management
Qualifications
Minimum Qualifications/Skills
Prior collections management experience
Prior Experience in Collection Profile
Preferred Qualifications/ Skills
Graduate
Freshers are eligible
Excellent English interpersonal skills!
Genpact
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