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HARMAN
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Problem Manager

Problem Manager

HARMAN

7 - 12 years

9 - 14 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

dts problem management manager technology incident management ms office digital transformation monitoring automotive webex process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for Problem Manager to join our team! In this position, proactively focus, across tower and across discipline, on Problem Management owned issues to identify incident and problem trends. Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential problems in the environment and associated risk to the business. Eliminates defects and noise that consume considerable staff resources and provides clarity and methodologies which shorten time to remediate any discovered defects in process or infrastructure.

What You Will Do

Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment.
Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels.
Manage the Root Cause Analysis process; working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
Work closely with Major Incident Management team; sometimes this can include participation during reported major incidents in real time.
Ensure that any preventive actions are implemented on time by doing effective follow-up across the technical towers. Reports directly to the Global Command Center Manager.
Along with other Problem Managers, owns process management for Problem Management and documentation management for the same.

What You Need

Minimum 7 years of experience working in a corporate IT environment
Minimum 3 years of Problem Management experience
Excellent English language and communication skills including written communication
Senior level critical situation management experience
Extremely competent technical skillset so as to be comfortable discussing topics with IT team members
Senior level experience with MS Office, MS Teams
Skill managing bridges and related tools (WebEx, telephony)
Comfortable communicating with senior and executive management
Solid presentation skills

What is Nice to Have

Senior level technical skillset
Experience with analyzing data and preparing reports
ITIL Foundation Certification

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HARMAN

Consumer Electronics, Automotive

Los Angeles

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Problem Manager