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Problem Management

6 - 9 years

4 - 8 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

data analysis problem management rca ishikawa incident management capa sap apqp control plan 5 why spc why-why analysis 8d root cause analysis kaizen quality check fmea pareto analysis poka yoke qualitative quantitative quality assurance ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Problem Management Incident Management, Problem Expert Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management Facilitate FMEA and determine improvement opportunities for ticket volume reduction. Set and track against quantitative improvement objectives. Faster incident diagnosis and resolution Primary Skills Problem Management Incident Management, Problem Expert Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management Secondary Skills Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management Facilitate FMEA and determine improvement opportunities for ticket volume reduction. Set and track against quantitative improvement objectives. Faster incident diagnosis and resolution Incident volume reduction Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.

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10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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