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Problem Management

4 - 6 years

6 - 8 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

data analysis problem management rca quality check incident management c# oracle c dbms sql server sql plsql secondary research jcl java unix shell scripting cobol qualitative quantitative microsoft windows j2ee quantitative research unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management Facilitate FMEA and determine improvement opportunities for ticket volume reduction. Set and track against quantitative improvement objectives. Faster incident diagnosis and resolution Incident volume reduction Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time. Facilitate to implement internal / client problem management tools effectively. Provide required guidance / training / coaching to the delivery leads. Bring industry and Capgemini best practices to the account Primary Skills Problem Management Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Problem Management Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application Stability Secondary Skills Incident Management Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management

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