Printer Engineer

As a Technical Support Specialist, you will play a crucial role in providing timely and effective technical assistance to customers. Your responsibilities will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backups, and conducting recovery processes. You will be responsible for analyzing customer problems, diagnosing root causes, and implementing solutions to resolve issues promptly. It is essential to keep customers proactively informed and maintain a professional and courteous demeanor during all interactions. Developing a deep understanding of the product or service offerings is crucial for providing accurate and relevant support. You must stay updated on product changes, updates, and new features to deliver high-quality assistance to customers. In cases of complex technical issues, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your role. Feedback collection from customers regarding their service experiences will be essential for continuous improvement. Collaboration with cross-functional teams, including logistics, to ensure defective or unused goods parts are returned immediately after the call is required. You should also be able to check environmental parameters such as earthing for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms, associated root causes, hardware installation, troubleshooting, and maintenance is essential. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, are required. Additionally, familiarity with antivirus software, firewalls, and security best practices is beneficial for this role.,