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Principal Associate- IT

Principal Associate- IT

Eurofins

5 - 7 years

16 - 20 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

microsoft azure azure cloud sccm service desk servicenow erp it support information management it infrastructure support dns technical support active directory application support microsoft windows bmc troubleshooting windows server dhcp itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Eurofins
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Position Title:
Service desk Engineer
REPORTING TO Service Desk Manager Environment Testing Europe
WORKING LOCATION: Bangalore - India
OVERALL OBJECTIVES:
As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS :
As part of the Environment Testing Europe Team, you will act as primary contact to support infrastructure regarding:

Workplace related queries and issues.

M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).

Identity and Access Management queries.

Infrastructure related problems for service provided to Environment Testing Europe.

Applications related problems requiring triage to respective application support group.

Main activities, but not limited to, are:

As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support

Own the incoming requests and manages escalations.

Support in creation operational documents/instructions for Service Desk team.

Identify and document Workarounds.

Support maintenance and accuracy of Knowledge articles available for end-users via service portal.

Identify candidates for Service Catalogue items based on commonly requested items by end users.

Qualifications
REQUIRED S :
An ideal candidate should have:

2+ years of experience in Service Desk agent function.

Basic understanding of Azure Cloud and M365.

Excellent communication and interpersonal skills.

Very good command of English written and spoken.

Can do approach and capability to work in dynamically changing environment.

Below skills will be an advantage:

Service Now, BMC Helix knowledge.

ITIL Foundation certificate.

Azure Cloud knowledge.

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Principal Associate- IT