Presales Solution Architect – Observability, Automation & ITSM Tools

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Location:

Experience:

Presales Solution Architect

Client Engagement & Solutioning

• Partner with sales and account teams to understand client needs and propose tailored observability and ITSM solutions.
• Lead technical discovery workshops to assess current environments and identify gaps.
• Design and present high-level and detailed solution architectures, including integration strategies and implementation roadmaps.

Proposal & RFP Support

• Develop technical responses to RFPs/RFIs, including architecture, effort estimation, and value proposition.
• Create impactful presentations, demos, and proof-of-concepts (PoCs) to showcase solution capabilities.

Thought Leadership

• Stay abreast of industry trends and emerging technologies in observability, automation, and ITSM.
• Contribute to internal knowledge sharing, whitepapers, and best practices.

Collaboration & Enablement

• Work closely with product, engineering, and delivery teams to ensure feasibility and alignment of proposed solutions.
• Mentor junior architects and presales consultants.

Skills & Experience

• 8–12 years

  of experience in IT infrastructure, operations, and enterprise architecture.
• Proven track record in

  presales or solution architecture

  roles with strong client engagement.
• Expertise in

  Observability & Monitoring tools

  : BMC, Microfocus (OpenText), Dynatrace, AppDynamics, Splunk, New Relic, Datadog, ScienceLogic, SolarWinds, etc.
• Strong knowledge of

  ITSM/ITOM platforms

  , especially

  ServiceNow

  (CMDB, Discovery, Event Management, Incident/Change Management).
• Hands-on experience with

  automation tools

  : Ansible, Puppet, Chef, Terraform.
• Proficiency in

  scripting languages

  : Python, PowerShell.
• Excellent communication and presentation skills.
• Ability to engage with C-level stakeholders.
• Strong problem-solving and analytical mindset.
• Experience in crafting solution strategies for large enterprise clients.